Refund policy

We kindly ask customers not to return any merchandise without obtaining prior consent. To initiate a return, please provide your order number along with our invoice number and date.

For cash sales exceeding $50, approval is required for a refund, and a check will be issued and sent to the customer upon approval.

Returns of specialty non-stock items will be processed according to the terms set by the manufacturer or supplier, which may include additional restocking charges. Please note that special order and custom items are non-returnable as they are considered billable at the time of order placement.

Items that have been installed and/or energized are ineligible for return without exception.

For eligible returnable items, the customer is responsible for the return freight. In cases of incorrect or defective items, a pre-paid return label will be provided to the customer. Replacement items will only be dispatched after the returned item has been received at our warehouse, inspected, and approved by our staff. Credit will be issued upon inspection and approval of the returned item.